We suggested they use our Crowd Bulk User Management Add-On which is designed to simplify user management for Crowd. Leveraging the power of automation, our solution addressed Denso’s specific needs with precision.

• Automated Deactivation: Our add-on has a scheduler feature enabling them to automatically deactivate users who haven’t logged in for a specified duration, eliminating the need for manual intervention. When a user is deactivated in Crowd, their access is also automatically revoked across all Crowd-connected applications like Jira, Confluence, Bitbucket, and more. This streamlined the process and freed up licenses for more strategic tasks.
• Inactive User Identification: Beyond automation, our solution went a step further by identifying and deactivating users who had never logged in at all, ensuring their access was revoked across all Crowd-connected applications too. This proactive approach ensured that Denso maintained optimal license utilization, maximizing their investment in the Crowd application.
• User Notification: To maintain transparency and facilitate reactivation if needed, our solution sent email notifications to deactivated users, informing them of the status change. If users wished to reactivate, they simply needed to log in again, minimizing disruptions to their workflow.

By implementing our User Management Add-On, they achieved significant results:

• Cost Savings: They effectively saved on license costs by deactivating inactive users, and optimizing their license utilization. These savings could then be redirected towards other strategic initiatives or allocated to new users, avoiding unnecessary expenditures on additional licenses.
• Improved Efficiency: The automation provided by our solution drastically reduced the time and effort required for user management tasks. Their IT team could now focus on more value-added activities, enhancing overall productivity and efficiency.
• Enhanced User Experience: With email notifications, deactivated users were kept informed, maintaining transparency and positive user experiences. Reactivation was also made simple, empowering users to resume access without unnecessary friction.

In conclusion, our User Management Add-On shows how automation and proactive user management can drive cost savings, improve efficiency, and enhance user satisfaction. With our solution in place, Denso can confidently manage their users across all the Atlassian apps, optimizing license utilization and maximizing their investment.