SSO for JSM Customers using GitHub Enterprise as OAuth Provider


Our SAML/OAuth SSO for JSM Customers app offers the functionality to seamlessly integrate OAuth/OpenID Single Sign-On into the JSM customer portal, ensuring compatibility with all OAuth/OpenID Providers. This guide will outline the steps for configuring SSO between the JSM customer portal and your OAuth/OpenID Provider. By following these instructions, customers will undergo authentication via your OAuth/OpenID Provider prior to accessing the JSM customer portal. This integration facilitates a smooth customer experience while also mitigating spam ticket.


Download And Installation

  • Log into your Jira instance as an admin.
  • Navigate to the settings and Click on Apps.
  • Locate SAML/OAuth SSO for JSM Customers.
  • Click on free trial to begin a new trial SAML/OAuth SSO for JSM Customers.
  • On menu bar click on Apps. Locate SAML/OAuth SSO for JSM Customers .

Step 1: Setup GitHub Enterprise as OAuth Provider

  • Login to GitHub Enterprise : Go to Github Enterprise and login with your account. Click on settings.
    • OAuth/OpenID/OIDC Single Sign On (SSO), GitHub Enterprise SSO Login Setup GitHub Enterprise
  • Create Organization: Select Organizations from Personal Settings.
    • OAuth/OpenID/OIDC Single Sign On (SSO), GitHub Enterprise SSO Login Organizations.png
  • Click on New organization and create organization by entering.
    •       1) organization name
          2) Billing email
          3) choose your plan
          4) terms and conditions - enter a business name

  • click on create organization. And enter the details.
    • OAuth/OpenID/OIDC Single Sign On (SSO), GitHub Enterprise SSO Login create new organization.png OAuth/OpenID/OIDC Single Sign On (SSO), GitHub Enterprise SSO Login create an organization.png
  • Create OAuth app: Click on Settings. Select your Organization.
    • OAuth/OpenID/OIDC Single Sign On (SSO), GitHub Enterprise SSO Login Create OAuth app OAuth/OpenID/OIDC Single Sign On (SSO), GitHub Enterprise SSO Login Oauth testing
  • Click on Settings.
    • OAuth/OpenID/OIDC Single Sign On (SSO), GitHub Enterprise SSO Login Settings
  • Scroll down and select OAuth Apps from Developer settings.
    • OAuth/OpenID/OIDC Single Sign On (SSO), GitHub Enterprise SSO Login OAuth Apps
  • Click on Register an application.
    • OAuth/OpenID/OIDC Single Sign On (SSO), GitHub Enterprise SSO Login New OAuth App
  • Enter app credentials : Enter app name, plugin homepage URL. Copy Callback URL from the plugin and paste it under Authorized callback URL field and click Register application
    • OAuth/OpenID/OIDC Single Sign On (SSO), GitHub Enterprise SSO Login Enter app credentials
  • Copy Client ID and Client Secret.
    • OAuth/OpenID/OIDC Single Sign On (SSO), GitHub Enterprise SSO Login Client ID

Step 2: Setup JSM as OAuth Client

  • Go to the Manage Apps -> click Getting started under SSO Integration with Helpdesk then click on the Add New Identity Provider.
    • SSO for JSM Customers using GitHub Enterprise as OAuth Provider | add identity provider
  • Select OAuth/OIDC and click on the next button.
    • SSO for JSM Customers using GitHub Enterprise as OAuth Provider | add identity provider
  • Select GitHub Enterprise from the Selected Application dropdown menu.
  • Configure Client ID, Client Secret.
  • Enter “user” as scope.
  • Click on Save button and then test connection for verifying the entered details.
    • SSO for JSM Customers using GitHub Enterprise as OAuth Provider | add identity provider

Step 3: User Attribute Mapping

  • Once you see all the values in Test connection, go to User Attribute Mapping. Map attributes like Email, firstname, lastname, etc. Click on Save.
    • SSO for JSM Customers using GitHub Enterprise as OAuth Provider | add identity provider

Step 4: Integrate Atlassian HelpDesk with JSM SSO

  • Navigate to the Jira Configuration tab. Click on the Configure API Token and configure the Service Account API token with the email.
    • It is necessary to have admin permissions for the service account.
    SSO for JSM Customers using ADFS as OAuth Provider | service account
  • After successful configuration of API token all the service desk projects with respective links will be displayed. These substituted links will be used by customers for accessing particular projects with SSO.
    • SSO for JSM Customers using ADFS as OAuth Provider | API token
  • Copy any of the substitute links you see for your portals and try accessing it in a private browser window. You would be automatically redirected to your Identity Provider for authentication and would be allowed access to the portal only after successful authentication.



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If you don't find what you are looking for, please contact us at support-atlassian@miniorange.atlassian.net or raise a support ticket here.