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SAML SSO for JSM Customers using Oracle as IDP

You can now allow External Customers to login into Jira Service Management (previously Jira Service Desk or JSD) via SSO! Integration with various customer portals like Atlassian Service Management and access tickets with the help of SAML SSO for JSM Customers.

Download And Installation

Log into your Jira instance as an admin.
Navigate to the settings and Click on Apps.
Locate SAML/OAuth SSO for JSM Customers.
Click on free trial to begin a new trial SAML SSO for JSM Customers.
On menu bar click on Apps. Locate SAML SSO for JSM Customers .

Step 1: Setup Oracle Enterprise Manager as Identity Provider

All the information required to configure the Oracle Enterprise Manager as IDP i.e. plugin’s metadata is given in the Service Provider Info tab of the miniOrange plugin.

Login to your Oracle Enterprise Manager (OEM) Console. From side menu go to Identity and AccessOracle Identity Federation (OIF).
Select the Oracle Identity Federation dropdown from top. Go to AdministrationService Provider.

SAML Single Sign On (SSO) using Oracle Identity Provider, Select Service Provider

In the Service Provider section, select the SAML 2.0 tab.
Check Map User via NameID.
Under Protocol Settings, check Enable SAML 2.0 Protocol.
Configure the additional SAML settings.

SAML Single Sign On (SSO) using Oracle Identity Provider, Service Provider Configuration

Now, Select the Oracle Identity Federation dropdown from top. Go to Administration Security and Trust.
Navigate to the Provider Metadata tab.
Select Identity Provider in Provider Type dropdown and click Generate button to download metadata.

SAML Single Sign On (SSO) using Oracle Identity Provider, Download IDP Metadata

Use the above metadata for further steps.

Step 2. Setup JSM as Service provider

Go to the Manage Apps -> click Getting started under SSO Integration with Helpdesk then click on the Add New Identity Provider.

SSO for JSM Customers using ADFS as OAuth Provider | add identity provider

Select SAML and click on the next button.

SSO for JSM Customers using ADFS as OAuth Provider | select protocol

A. By Metadata URL :

Click on Import IDP Metadata.

SAML Single Sign On (SSO) using Okta Identity Provider, Okta SSO Login,IDP Metadata Link

Enter IDP name.
Choose IDP metadata URL / File: Enter your metadata URL / File
Click Import

B. Manual Configuration :

To configure the IDP manually, you will need to have the following details from your IDP's metadata.

IDP Entity ID
Single Sign On URL
Single Logout URL
X.509 Certificate

Once you have added the IDP metadata, click on Save. If the IDP has been added successfully, Click on the Test Configuration button to test if the IDP was added successfully.

Step 3: Integrate Atlassian HelpDesk with JSM SSO

Click on the Configure API Token and configure the Service Account API token with the email.

It is necessary to have admin permissions for the service account.

After successful configuration of API token all the service desk projects with respective links will be displayed. These substituted links will be used by customers for accessing particular projects with SSO.

Copy any of the substitute links you see for your portals and try accessing it in a private browser window. You would be automatically redirected to your Identity Provider for authentication and would be allowed access to the portal only after successful authentication.