SSO for JSM Customers using Salesforce as OAuth Provider


Our SAML/OAuth SSO for JSM Customers app offers the functionality to seamlessly integrate OAuth/OpenID Single Sign-On into the JSM customer portal, ensuring compatibility with all OAuth/OpenID Providers. This guide will outline the steps for configuring SSO between the JSM customer portal and your OAuth/OpenID Provider. By following these instructions, customers will undergo authentication via your OAuth/OpenID Provider prior to accessing the JSM customer portal. This integration facilitates a smooth customer experience while also mitigating spam ticket.


Download And Installation

  • Log into your Jira instance as an admin.
  • Navigate to the settings and Click on Apps.
  • Locate SAML/OAuth SSO for JSM Customers.
  • Click on free trial to begin a new trial SAML/OAuth SSO for JSM Customers.
  • On menu bar click on Apps. Locate SAML/OAuth SSO for JSM Customers .

Step 1: Setup Salesforce as OAuth Provider

  • Login to your SalesForce account.
  • Switch to the SalesForce Classic mode from profile menu, and then go to the Setup page.
  • From the left pane, under Build section go to Create > Apps.
    • OAuth/OpenID/OIDC Single Sign On (SSO) using Salesforce identity Provider, Create and Setup Salesforce App
  • Scroll down and click on the New button under Connected apps.
    • OAuth/OpenID/OIDC Single Sign On (SSO) using Salesforce Identity Provider, Connected apps
  • You will be taken to the application settings page. Enter the required details such as Connected App Name, API Name and Contact Email.
    • OAuth/OpenID/OIDC Single Sign On (SSO) using Identity Provider, New connected app
  • Check the Enable OAuth Settings checkbox under API(Enable OAuth Settings) section and you will be shown more options to configure.
  • Enter the Callback URL (copy it from the plugin), select the Scopes as required and save the settings.
    • OAuth/OpenID/OIDC Single Sign On (SSO)using Salesforce Identity Provider, Enable OAuth Settings
  • You will be taken to the Application Management page. Here, you will find Consumer key(Client ID) and Consumer Secret(Client Secret).
    • OAuth/OpenID/OIDC Single Sign On (SSO) using Salesforce Identity Provider, Get Consumer ID

Step 2: Setup JSM as OAuth Client

  • Go to the Manage Apps -> click Getting started under SSO Integration with Helpdesk then click on the Add New Identity Provider.
    • SSO for JSM Customers using salesforce as OAuth Provider | add identity provider
  • Select OAuth/OIDC and click on the next button.
    • SSO for JSM Customers using salesforce as OAuth Provider | select protol
  • Select Salesforce from the Selected Application dropdown menu.
  • Enter Client ID, Client Secret & Salesforce domain, and scope as selected.
  • Click on Save button and then test connection for verifying the entered details.
    • SSO for JSM Customers using salesforce as OAuth Provider | verification details

Step 3: User Attribute Mapping

  • Once you see all the values in Test connection, go to User Attribute Mapping. Map attributes like Email, firstname, lastname, etc. Click on Save.
    • SSO for JSM Customers using salesforce as OAuth Provider | attribute mapping

Step 4: Integrate Atlassian HelpDesk with JSM SSO

  • Navigate to the Jira Configuration tab. Click on the Configure API Token and configure the Service Account API token with the email.
    • It is necessary to have admin permissions for the service account.
    SSO for JSM Customers using ADFS as OAuth Provider | service account
  • After successful configuration of API token all the service desk projects with respective links will be displayed. These substituted links will be used by customers for accessing particular projects with SSO.
    • SSO for JSM Customers using ADFS as OAuth Provider | API token
  • Copy any of the substitute links you see for your portals and try accessing it in a private browser window. You would be automatically redirected to your Identity Provider for authentication and would be allowed access to the portal only after successful authentication.



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If you don't find what you are looking for, please contact us at support-atlassian@miniorange.atlassian.net or raise a support ticket here.