Support Plans

Recommended by 2000+ Customers

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Rating: 4.8/5

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What Customers Say About
Our Support

by kumar raja

The app support is Excellent. The support team is real quick for any kind of support. Special mention to Saurabh Chavan for the amazing support throughout the setup.

by Jon Tice

The support team is very easy to work with and the app does what we were looking for.

by Charlie Misonne

This plugin contains a wide range of features allowing you to configure SAML with a lot of flexibility. They have the fastest support I've ever seen in the Atlassian ecosystem: via email and video calls.

by Jaiwardhan Puri

This app is a lifesaver when if comes to make Jira work with Okta. The native integration we were using was always a nightmare to configure with every Jira upgrade.

Also, the support provided by miniOrange is excellent. The teams are knowledgeable and reply to our queries in an efficient manner.

by Hany Reda

Amazing application, and very professional support team who is very keen to resolve the issue and support customers. Really, Within a few minutes we integrated with Active Directory for SSO.

Thanks with my appreciation...

by Zelis APO

This app is exactly what we were looking for. Support is very knowledgeable and responds quickly to inquiries. Great support on recent redirect bug fix

by Matt Parks

Great support. Quick responses and consistent follow-up to make sure that my question was answered.

by Mario Siegenthaler

Great plugin and very responsive and competent support. They even integrated a new feature that we requested within a few weeks. In my opinion this is the best SAML plugin in the marketplace.

Pick your perfect Support Plan

Feature

12 months of maintenance

Basic

Standard

Professional

Premium

Feature

Version Updates

Basic

Standard

Professional

Premium

Feature

Dedicated Support Hours

Basic

Standard

8 Hrs

Professional

20 Hrs

Premium

Dedicated Senior Software Engineer

Feature

Email Support

Basic

Standard

Professional

Premium

Feature

Jira Customer Portal

Basic

Standard

Professional

Premium

Feature

Video Conference through Zoom,
Microsoft Teams Meeting

Basic

Standard

Professional

Premium

Feature

Phone Support

Basic

Standard

Professional

Premium

Feature

Low Severity (Response Time)

Basic

24 Hrs

(Business Days)

Standard

12 Hrs

(Business Days)

16 Hrs

(Non-Business Days)

Professional

12 Hrs

(All Days)

Premium

12 Hrs

(All Days)

Feature

Medium Severity (Response Time)

Basic

24 Hrs

(Business Days)

Standard

12 Hrs

(Business Days)

16 Hrs

(Non-Business Days)

Professional

12 Hrs

(All Days)

Premium

8 Hrs

(All Days)

Feature

High Severity (Response Time)

Basic

24 Hrs

(Business Days)

Standard

12 Hrs

(Business Days)

16 Hrs

(Non-Business Days)

Professional

8 Hrs

(All Days)

Premium

4 Hrs

(All Days)

Feature

Highest Severity (Response Time)

Basic

24 Hrs

(Business Days)

Standard

12 Hrs

(Business Days)

16 Hrs

(Non-Business Days)

Professional

8 Hrs

(All Days)

Premium

2 Hrs

(All Days)

Feature

Low Severity (Recommended Plan)

Basic

Standard

Professional

Premium

Feature

Medium Severity (Recommended Plan)

Basic

-

Standard

Professional

Premium

Feature

High Severity (Recommended Plan)

Basic

-

Standard

-

Professional

Premium

Feature

Highest Severity (Recommended Plan)

Basic

-

Standard

-

Professional

-

Premium

Basic

Standard

Premium

Core Support

12 months of maintenance

Version Updates

Dedicated Support Hours

8 Hrs

20 Hrs

Dedicated Senior Software Engineer

Support Medium

Email Support

Jira Customer Portal

Video Conference through Zoom,
Microsoft Teams Meeting

Phone Support

Recommended for Severity

Low Severity

Medium Severity

High Severity

Highest Severity

Response Time

Low Severity

24 Hrs

(Business Days)

12 Hrs

(Business Days)

16 Hrs

(Non-Business Days)

12 Hrs

(All Days)

12 Hrs

(All Days)

Medium Severity

-

-

12 Hrs

(All Days)

8 Hrs

(All Days)

High Severity

-

-

8 Hrs

(All Days)

4 Hrs

(All Days)

Highest Severity

-

-

-

2 Hrs

(All Days)

Frequently Asked Questions

  • How do I choose the right Support Plan for me?

  • What types of issues do your Support Plans cover?

  • Can I upgrade or downgrade my Support Plan later?

  • How are Support Plans billed and what payment methods do you accept?