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Self-Service Reset Password Management (SSRPM) is a feature that enables users to securely manage their own passwords without requiring IT intervention. By enrolling in self-service password management, users set up security questions that are later used to verify their identity during a password reset.
SSRPM easily works with Single Sign-On and identity applications, making it the go-to password management solution for many systems. When a user initiates a password self-service request, they must answer the predefined security questions. If the answers are correct, SSRPM allows them to either create a new password, receive one via email, or reset the password while marking the old one as expired.Additionally, service account password management features ensure that privileged accounts are also securely managed and compliant with organizational policies.
Allow users to securely reset their domain passwords independently through a web portal, login screens, or mobile devices. This self-service feature reduces IT help desk workload and boosts productivity by enabling users to quickly resolve password issues themselves. It streamlines password management, empowering users without needing IT intervention.
Strict password policies can lead to account lockouts. With self-service account unlock, users can regain access by verifying their identity through predefined methods. This enhances security, reduces downtime, and cuts IT support requests.
Every self-service action is logged, capturing details like username, time, date, device used, and outcome. These audit trails provide valuable insights for security and compliance, offering transparency and accountability in user activities.
Enhance password reset and account unlock security with MFA, using methods like biometrics, Google Authenticator, or YubiKey. MFA ensures that only authorized users access accounts, adding an extra layer of protection and reducing the risk of unauthorized access.
1. Access to Password Reset Portal
If a user forgets their password, they can initiate the process by selecting an option like "Forgot my password" at the login prompt, or directly accessing a web-based self-service portal.
2. User Identity Verification
After accessing the portal, the system requires the user to verify their identity. This can be done through security questions, multi-factor authentication (MFA), or other methods such as one-time passcodes sent via email or SMS.
3. Enrollment Process
During initial setup or enrollment, the user is required to provide answers to security questions or set up additional authentication methods. These are stored for future password reset requests.
4. Password Reset Request
When a user initiates a password reset, the system prompts them to answer the previously defined security questions or complete the necessary MFA steps.
5. New Password Setup
Once the user’s identity is verified, they are allowed to create a new password, ensuring it meets the organization's password complexity requirements (e.g., length, special characters).
6. Password Updated Across Systems
The new password is automatically synchronized across all connected systems like Active Directory, and can also be applied to manage service accounts, providing seamless integration across the organization.
I can't speak highly enough regarding miniOrange, I am totally satisfied with the process and results in every regard.
5.0
Awesome tech service, Awesome product. Overall Awesome people. This solution is very simple and easy to implement
5.0
Reduce help desk calls related to password resets and account lockouts, resulting in better ROI through self-service password management and self-service reset password management.
Use the Password Policy Enforcer in your self-service password management tool to ensure strong passwords and protect against threats like dictionary, & brute-force attacks.
Ensure compliance with security policies by enforcing strict password rules and maintaining detailed audit logs for complete oversight.
As organizations grow, self-service password management scales effortlessly without straining IT resources, making it ideal for expanding businesses.
With Self-Service Password Reset, users can reset their passwords anytime, anywhere, regardless of time zones or office hours.
New employees can set up their own passwords during onboarding using Password Self Service, reducing the burden on IT staff through self-service password management practices.
Identity solutions from miniOrange can be easily deployed in your organization's existing environment.
Self-service password management allows users to securely update passwords regularly without IT help, ensuring compliance and reducing unauthorized access risks.
Accounts are locked out after repeated incorrect password attempts, users can quickly unlock accounts via the self-service password reset portal, reducing downtime and help desk reliance.
Users can update their contact details, like phone numbers or email addresses, through the self-service portal. This ensures that users can easily recover passwords for effective password management.
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