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BigCommerce Single Sign-On (SSO)


BigCommerce Partner logo

BigCommerce Single Sign-On (SSO) solution by miniOrange provides seamless access into BigCommerce Store using your existing credentials from any preferred External Directory of your choice. This allows organizations to securely access their BigCommerce Store and easily manage user access, while also providing a seamless login experience for end-users. A One in all solution for - Centralized Management & Storage of customer data, Store to Store sync, Order status notification, Social login —> for your BigCommerce Store.

    With BigCommerce SSO & CIAM features, you can:

  • Enable your users to automatically log into BigCommerce Store.
  • Establish SSO for multiple BigCommerce storefronts, enabling customers to access all stores using a single password.
  • Connect easily with any external identity source like Azure AD, Auth0, AWS Cognito, OKTA, etc.
  • Provide extra layer of security on your BigCommerce store with 2-Factor Authentication (OTP over SMS/Email).

Verified Technology Partner of BigCommerce

SSO + MFA Support for any BigCommerce Plan (Standard, Plus, Pro, Enterprise)


Get Free Installation Help


miniOrange offers free help through a consultation call with our System Engineers to Install or Setup BigCommerce SSO solution in your environment with 30-day free trial.

For this, you need to just send us an email at idpsupport@xecurify.com to book a slot and we'll help you in no time.


Checkout Pricing


BigCommerce Single Sign-On (SSO)

Video Setup Guide


Connect with External Source of Users


miniOrange provides user authentication from various external sources, which can be Directories (like ADFS, Microsoft Active Directory, OpenLDAP, AWS etc), Identity Providers (like Microsoft Entra ID, Okta, AWS), and many more. You can configure your existing directory/user store or add users in miniOrange.



Prerequisites

Please make sure your organisation branding is already set under Customization >> Login and Registration Branding in the left menu of the dashboard.


Follow the Step-by-Step Guide given below for BigCommerce Single Sign-On (SSO)

1. Create BigCommerce API

  • Log in to BigCommerce Admin Panel.
  • Go to the Settings from the menu, scroll down and select API Accounts.
  • BigCommerce Single Sign-On (SSO): API account

  • Click on Create API Account and choose Create V2/V3 API Token option from the menu shown.
  • Add a suitable name for your API account.
  • API Path will be used as the store_hash value when we configure BigCommerce in miniOrange which will require in step2.
  • BigCommerce Single Sign-On (SSO): API Path

  • Enable the Customers option as Modify and Customers Login option as login. Keep rest of the settings as it is.
  • Click on Save.
  • BigCommerce Single Sign-On (SSO): API Configuration

  • Download the API credentials file. It contains the API token, Client ID and Client Secret.
  • BigCommerce Single Sign-On (SSO): API Credential Download

2. Configure BigCommerce in miniOrange

  • Login into miniOrange Admin Console.
  • Go to Apps Click on Add Application button.
  • BigCommerce Single Sign-On (SSO) add app

  • In Choose Application Type click on Create App button in JWT application type.
  • BigCommerce Single Sign-On (SSO) choose JWT as app type

  • In the next step, search for BigCommerce application from the list and click on it.
  • BigCommerce Single Sign-On (SSO): Select BigCommerce Application

  • Enter the following values in the respective fields.
    1. Custom Application Name [Required] : BigCommerce (According to your choice)
    2. Description : According to your choice
    3. Redirect-URL [Required] : Storefront URL, e.g. https://{{my-store}}.mybigcommerce.com/login/token/
    4. Logout-URL : https://{{my-store}}.mybigcommerce.com
    5. Force Authentication : Enable if you want user to authenticate even if the user has a session
    6. Primary IDP : The identity source against which user will be authenticated
    7. User Mapping : Enable if you are sending the logged-in user from this app in the response
    BigCommerce Single Sign-On (SSO): add jwt app

    1. Group Name : Default
    2. Policy Name : Add policy name according to your Preference
    3. Login Method : Password
    BigCommerce Single Sign-On (SSO): add jwt app

  • Click on Save.
  • For Attribute Mapping, navigate to Select >> Edit next to your configured application.
  • BigCommerce Single Sign-On (SSO): add jwt app

  • If you are using an external IDP, jump to the below steps to set up external IDP.
  • If you are using miniOrange as an IDP:
    • Enter the Client Id, App Secret and Access Token (which we have downloaded from step 1 during API creation in BigCommerce Console).
    • For Signature Algorithm, select HS-256 from the dropdown menu.
    • Set Subject to E-Mail Address.
    • BigCommerce Single Sign-On (SSO): configure Client ID and Client Secret

    • To map the attributes between the miniOrange IDP and BigCommerce application, click on Attributes + button.
    • The first three attributes will be hard-coded values.
    • Attribute NameAttribute Value
      store_hashYou got in this step.
      redirect_toEndpoint where you wish to redirect the user to after sso. [Homepage or account page e.g. /account.php]
      operationcustomer_login

      Attribute Mapping

    • Click on Save.
    • Now, You can access BigCommerce Account Using IDP credentials through the Single-sign-on URL as shown in image above.
  • If you are using an external IDP:
    • Enter the Client Id, App Secret and Access Token (which we have downloaded from step 1 during API creation in BigCommerce Console).
    • For Signature Algorithm, select HS-256 from the dropdown menu.
    • Set Subject to E-Mail Address.
    • BigCommerce Single Sign-On (SSO): configure Client ID and Client Secret

    • You need to map the following attributes coming in from the idp by choosing the external IDP option.
    • Attribute Mapping

    • Click on Save.
    • Now, You can access BigCommerce Account Using IDP credentials through the Single-sign-on URL as shown in image above.

3. Configure Your User Directory (Optional)

miniOrange provides user authentication from various external sources, which can be Directories (like ADFS, Microsoft Active Directory, Microsoft Entra ID, OpenLDAP, Google, AWS Cognito etc), Identity Providers (like Okta, Shibboleth, Ping, OneLogin, KeyCloak), Databases (like MySQL, Maria DB, PostgreSQL) and many more. You can configure your existing directory/user store or add users in miniOrange.



  • To add your users in miniOrange there are 2 ways:
  • 1. Create User in miniOrange

    • Click on Users >> User List >> Add User.
    • BigCommerce: Add user in miniOrange

    • Here, fill the user details without the password and then click on the Create User button.
    • BigCommerce: Add user details

    • After successful user creation a notification message "An end user is added successfully" will be displayed at the top of the dashboard.
    • BigCommerce: Add user details

    • Click on Onboarding Status tab. Check the email, with the registered e-mail id and select action Send Activation Mail with Password Reset Link from Select Action dropdown list and then click on Apply button.
    • BigCommerce: Select email action

    • Now, Open your email id. Open the mail you get from miniOrange and then click on the link to set your account password.
    • On the next screen, enter the password and confirm password and then click on the Single Sign-On (SSO) reset password button.
    • BigCommerce: Reset user password
    • Now, you can log in into miniOrange account by entering your credentials.

    2. Bulk Upload Users in miniOrange via Uploading CSV File.

    • Navigate to Users >> User List. Click on Add User button.
    • BigCommerce: Add users via bulk upload

    • In Bulk User Registration Download sample csv format from our console and edit this csv file according to the instructions.
    • BigCommerce: Download sample csv file

    • To bulk upload users, choose the file make sure it is in comma separated .csv file format then click on Upload.
    • BigCommerce: Bulk upload user

    • After uploading the csv file successfully, you will see a success message with a link.
    • Click on that link you will see list of users to send activation mail. Select users to send activation mail and click on Send Activation Mail. An activation mail will be sent to the selected users.
  • Click on External Directories >> Add Directory in the left menu of the dashboard.
  • BigCommerce: Configure User Store

  • Select Directory type as AD/LDAP.
  • BigCommerce: Select AD/LDAP as user store

    1. STORE LDAP CONFIGURATION IN MINIORANGE: Choose this option if you want to keep your configuration in miniOrange. If active directory is behind a firewall, you will need to open the firewall to allow incoming requests to your AD.
    2. STORE LDAP CONFIGURATION ON PREMISE: Choose this option if you want to keep your configuration in your premise and only allow access to AD inside premises. You will have to download and install miniOrange gateway in your premise.
    3. BigCommerce: Select ad/ldap user store type

  • Enter LDAP Display Name and LDAP Identifier name.
  • Select Directory Type as Active Directory.
  • Enter the LDAP Server URL or IP Address against LDAP Server URL field.
  • Click on Test Connection button to verify if you have made a successful connection with your LDAP server.
  • BigCommerce: Configure LDAP server URL Connection

  • In Active Directory, go to the properties of user containers/OU's and search for Distinguished Name attribute.
  • BigCommerce: Configure user bind account domain name

  • Enter the valid Bind account Password.
  • Click on Test Bind Account Credentials button to verify your LDAP Bind credentials for LDAP connection.
  • BigCommerce: Check bind account credentials

  • Search Base is the location in the directory where the search for a user begins. You will get this from the same place you got your Distinguished name.
  • BigCommerce: Configure user search base

  • Select a suitable Search filter from the drop-down menu. If you use User in Single Group Filter or User in Multiple Group Filter, replace the <group-dn> in the search filter with the distinguished name of the group in which your users are present. To use custom Search Filter select "Write your Custom Filter" option and customize it accordingly.
  • BigCommerce: Select user search filter

  • You can also configure following options while setting up AD. Enable Activate LDAP in order to authenticate users from AD/LDAP. Click on the Save button to add user store.
  • BigCommerce: Activate LDAP options

    Here's the list of the attributes and what it does when we enable it. You can enable/disable accordingly.

    Attribute Description
    Activate LDAP All user authentications will be done with LDAP credentials if you Activate it
    Sync users in miniOrange Users will be created in miniOrange after authentication with LDAP
    Fallback Authentication If LDAP credentials fail then user will be authenticated through miniOrange
    Allow users to change password This allows your users to change their password. It updates the new credentials in your LDAP server
    Enable administrator login On enabling this, your miniOrange Administrator login authenticates using your LDAP server
    Show IdP to users If you enable this option, this IdP will be visible to users
    Send Configured Attributes If you enable this option, then only the attributes configured below will be sent in attributes at the time of login

  • Click on Save. After this, it will show you the list of User stores. Click on Test Connection to check whether you have enter valid details. For that, it will ask for username and password.
  • BigCommerce: Test AD/Ldap connection

  • On Successful connection with LDAP Server, a success message is shown.
  • Click on Test Attribute Mapping.
  • BigCommerce LDAP successful connection

  • Enter a valid Username. Then, click on Test. Mapped Attributes corresponding to the user are fetched.
  • BigCommerce: Fetch mapped attributes for user

  • After successful Attribute Mapping Configuration, go back to the ldap configuration and enable Activate LDAP in order to authenticate users from AD/LDAP.
  • Refer our guide to setup LDAPS on windows server.

User Import and Provisioning from AD

  • Go to Settings >> Product Settings in the Customer Admin Account.
  • MFA/Two-Factor Authentication(2FA) for   miniOrange dashboard

  • Enable the "Enable User Auto Registration" option and click Save.
  • MFA/Two-Factor Authentication(2FA) for   Enable User Auto Registration

  • (Optional) To send a welcome email to all the end users that will be imported, enable the "Enable sending Welcome Emails after user registration" option and click Save.
  • MFA/Two-Factor Authentication(2FA) for   Enable sending Welcome Emails after user registration

  • From the Left-Side menu of the dashboard select Provisioning.
  • MFA/Two-Factor Authentication(2FA) for   User Sync/Provisioning

  • In Setup Provisioning tab select Active Directory in the Select Application drop-down.
  • Toggle the Import Users tab, click on Save button.
  • MFA/Two-Factor Authentication(2FA) for   User Sync Active Directory Configuration

  • On the same section, switch to Import Users section.
  • Select Active Directory from the dropdown and click on the Import Users tab, to import all the users from Active Directory to miniOrange.
  • MFA/Two-Factor Authentication(2FA) for   User Sync Import Operation

  • You can view all the Users you have imports by selecting Users >> User List from Left Panel.
  • MFA/Two-Factor Authentication(2FA) for   User List

  • All the imported users will be auto registered.
  • These groups will be helpful in adding multiple 2FA policies on the applications.

miniOrange integrates with various external user sources such as directories, identity providers, and etc.

Not able to find your IdP or Need help setting it up?


Contact us or email us at idpsupport@xecurify.com and we'll help you setting it up in no time.



4. Test SSO Configuration

  • For testing SSO configurations, you will need the SSO initiating URL. Edit the JWT app you just created and scroll to the bottom, you will see a Single Sign On URL.
  • BigCommerce Single Sign-On (SSO): create script

  • Copy the SSO URL and hit it in an incognito/private window. You should be redirected to your IDP and after successful login, be redirected to your store as a logged-in user.

    Note: If you have any issues while testing the SSO configurations, Click here to troubleshoot.

  • If the above step is successful, we now need to add the SSO URL against the login links in your storefront.
  • Login to BigCommerce as an admin and go to Channel Manager >> Edit Storefront settings >> Themes >> Advanced >> Edit Theme Files.
  • This should open up a new window with theme files. We will be adding the SSO URL for both Desktop and Mobile/tablet view. The below steps are valid only for cornerstone theme, if you’re using a different theme, you might have to make the changes accordingly.
  • For Desktop view, Navigate to Templates >> Components >> Common and open navigation.html.
  • Replace the href attribute href="{{urls.auth.login}}" to href=" and click on Save and Apply File.
  • Similarly, for Mobile view, navigate to Templates >> Components >> Common and open navigation-menu.html.
  • Replace the href attribute href="{{urls.auth.login}}" to href=" and click on Save and Apply File.
  • Now, you can test SSO by going to your storefront URL and clicking on login.

5. Configure SLO in BigCommerce

  • Download the script to initiate SLO in BigCommerce.
  • Navigate to Storefront >> Script Manager.
  • Click on create a script and add the script file which you have downloaded earlier in the footer of the page.
  • BigCommerce Single Sign-On (SSO): create script

  • Enable settings as given in the image below:
  • BigCommerce Single Sign-On (SSO): enable settings

  • A text box will be opened where you can add the downloaded script.

External References


Frequently Asked Questions

Follow the below steps to troubleshoot SSO Failures for BigCommerce store.

Note: If you can add a browser extension to your browser, follow the SAML tracer steps, otherwise switch to Network tab.



To add a browser extension, follow these steps:

  • Download SAML tracer add-on : Firefox: [ Link ] | Chrome: [ Link ]
  • Open the SAML tracer from the Browser toolbar.
  • Keep the SAML tracer window open.
  • Perform SSO/Test configuration and reproduce the issue.
  • Go to SAML tracer window.
  • You will see a URL in the form of <your-store-url>/login/token/ey…. As shown in the image below:
  • BigCommerce Single Sign-On (SSO): Download the SAML tracer extension

Skip if you've already installed SAML tracer.

  • Open the Network tab for your browser.

    Note: If you're unsure how to open the Network tab in Chrome or Firefox, refer to these guides: Chrome documentation and Firefox documentation.

  • Perform SSO/Test configuration and reproduce the issue.
  • Scroll up in the network tab and find the first occurrence of your storefront URL. You should see a URL with file mentioning a token starting from ey…. As shown below:
  • BigCommerce Single Sign-On (SSO): Download the SAML tracer extension

  • Copy the URL after token/. It should contain everything starting from eyJ…. To the end.
  • Go to https://jwt.io/. Remove the existing encoded string and paste your token in left tab as shown below:
  • BigCommerce Single Sign-On (SSO): Go to jwt.io and remove existing encoded string then paste your token

  • In the right tab, check if the token contains the below attributes:
    • email
    • first_name
    • last_name
    • customer_id
    • store_hash
    • operation
  • If any attribute is not present, and you’re using an Identity Source other than miniOrange, please check if the attributes email, first_name, last_name are being sent from your IDP. You might have to fix your attribute mapping and try again.
  • If the issue still persists, contact us at idpsupport@xecurify.com.

Note: If the connection is successful, click here to check the above configuration.

Yes, we support SSO into BigCommerce using Microsoft Entra ID , Okta and Office 365 credentials.

If the user does not exist in your bigcommerce store, our SSO solution will automatically create the user on bigcommerce and perform a seamless login.

Yes, we support social login providers such as google, facebook, twitter and many more. You can set up your Social login app by following the guide here : https://www.miniorange.com/iam/login-with-external-idp/

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